The United States Postal Service is causing many merchants to get chargebacks from their customers due to their inability to do their job and deliver packages in a timely manner with accurate tracking information. When a consumer purchases something from a business, they expect the item to be shipped and delivered in a timely fashion….
With COVID-19 and government regulations wreaking havoc on the small business community across the country, it’s incredibly important for small businesses to stick together. Everywhere I turn, I hear business owners talking about the importance of shopping locally. Why buy from Amazon when you can support a local business, right? Well, why use Square for…
In this video we offered some clarification on statements made in the previous video regarding interchange pricing and downgrades when a transaction fails the AVS. If the account is structured as a MOTO (mail order telephone order) or e-commerce account, you will not get an interchange downgrade if the billing address is wrong. However, you…
How is your processing account setup? That’s an important question. If you’re a card-not-present business – meaning you’re rarely in front of your customer running their card through a terminal, but keying in their information instead – you could be paying additional fees if your account is setup as a retail account as opposed to…
Here are 3 helpful tips to prevent financial losses because of chargebacks: 1. Document everything. Literally everything, including exclusions. 2. Keep good records, and have them readily available. 3. If you do issue a full or partial refund to resolve the chargeback, be sure to issue it digitally on the card you originally charged. DO…
If you purchase a hardware and/or software that requires you to use a specific merchant services provider, you may find yourself stuck down the road after investing quite a bit to get up and running. Always make sure you can take your solution with you if you leave your payment processor. BEGIN TRANSCRIPT: Ladies and…
If you’re a business trying to run a card-not-present transaction on your customer’s card, Visa and Mastercard have specific guidelines about how you should proceed if the initial transaction is declined: A card should always be run for the full amount owed, splitting a charge into lesser amounts on the same card simply increases the…
If you regularly order carryout from a local restaurant, considering ordering from them directly through their website or over the phone as opposed to using DoorDash, GrubHub, Uber Eats, and the like. These companies can charge 30% to the business for orders that come through their platform even if the customer is coming to pick…
Have you ever heard the saying, “One bad apple spoils the barrel?” It’s true, ya know. An overripe, spoiled apple will emit significantly higher levels of ethylene gas causing other apples around it to overripen as well. We often use this saying or variations of it to describe how low character people can be bad…
There are a number of reasons your customer’s card is declined. Maybe they don’t have the funds available. Perhaps you keyed in the card number wrong. It’s possible that the AVS (address verification service) failed because the billing address entered is incorrect and your gateway is setup to decline such transactions. There are a host…